Privacy Policy

Last Updated: November 4th, 2024

1. INTRODUCTION

At Solarvise, your privacy is paramount. This comprehensive Privacy Policy outlines how Simplico Solutions LLC (Delaware, USA), doing business as "Solarvise" (operating through Solarvise.com), and Solarvise Ltd (Alberta, Canada, operating through Solarvise.ca), collectively referred to as "Solarvise," manage your personal information. Our commitment to transparency extends throughout our solar quote connection service across North America.

2. SCOPE AND CONSENT

This policy applies to all interactions with Solarvise's services, including our website, quote request system, and communication channels. By using our services or submitting information through our web forms, you explicitly consent to the practices described herein.

3. INFORMATION COLLECTION

A. Essential Personal Information

• Full legal name

• Residential address

• Contact details (email and phone)

• Utility consumption data

• Energy bill documentation

• Property specifications

• Appointment preferences (when applicable)

B. Technical Data

• Device identifiers

• IP addresses

• Browser specifications

• Session information

• Website interaction metrics

• Geographic location data

4. PURPOSE OF INFORMATION USE

Your information enables us to:

• Match you with qualified solar providers

• Generate accurate solar quotes

• Facilitate provider communications

• Optimize service delivery

• Conduct market analysis

• Ensure regulatory compliance

• Manage appointment scheduling

• Improve user experience

5. DATA SHARING FRAMEWORK

A. Authorized Recipients

• Vetted solar installation partners (limited to 3-5 per request)

• Essential service providers

• Legal authorities (when required)

B. Prohibited Sharing

• No sale of personal information

• No collection or sharing of payment details

• No unauthorized third-party access

6. SECURITY MEASURES

We implement industry-standard security protocols:

• End-to-end encryption

• Secure server infrastructure

• Regular security audits

• Access control systems

• Employee confidentiality agreements

• Incident response procedures

7. YOUR PRIVACY RIGHTS

Core Rights:

• Access your personal data

• Request corrections

• Demand deletion

• Restrict processing

• Withdraw consent

• File complaints

• Opt-out of communications

8. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents are entitled to:

• Information access rights

• Deletion requests

• Non-discrimination protection

• Opt-out privileges

Response time: 45 days maximum

9. CANADIAN ANTI-SPAM LEGISLATION (CASL)

We ensure:

• Consent-based communications

• Clear sender identification

• Unsubscribe mechanisms

• 10-day maximum unsubscribe processing

10. DATA RETENTION SCHEDULE

We retain information for:

• Active accounts: 7 years from last interaction

• Quote requests: 3 years

• Marketing preferences: Until opt-out

• Technical data: 2 years

11. INTERNATIONAL DATA TRANSFERS

Cross-border operations between USA and Canada:

• Standard contractual clauses

• Privacy Shield compliance

• Appropriate safeguards

• GDPR alignment where applicable

12. TRACKING TECHNOLOGIES

We employ:

• Essential cookies

• Analytics tools

• Marketing trackers

• Session managers

User control through browser settings

13. RESPONSE TIMEFRAMES

We commit to:

• Privacy inquiries: 2-3 business days

• Access requests: 30 days

• Urgent concerns: 1 business day

• Opt-out processing: 10 days

• Deletion requests: 30 days

14. DATA BREACH PROTOCOLS

In case of a breach:

• 72-hour notification

• Incident details provided

• Protective guidance

• Regulatory compliance

• Remediation steps

15. CHILDREN'S PRIVACY

Services not intended for under-18 users

No knowing collection of minor data

16. POLICY UPDATES

We reserve the right to modify this policy

Notice provided for material changes

17. CONTACT INFORMATION

Simplico Solutions LLC DBA "Solarvise"

8 The Green Suite B

Dover, DE USA

Email: [email protected]

Phone: 1 (302) 618-3088

Solarvise Ltd

Erin Ridge

St. Albert, Canada

Email: [email protected]

Phone: 1 (587) 410-8705

18. GOVERNING LAW

This policy is governed by Delaware, USA and Alberta, Canada laws as applicable to your jurisdiction.

By using Solarvise services, you acknowledge reading and accepting these terms.